A shared mailbox facilitates the administrator to make a common mailbox for a group of people who can send and receive an email. For example email@example.com, firstname.lastname@example.org. When a person in the group replies to a received email in a shared mailbox. It delivered as a shared mailbox email id, not from individual email accounts.
A shared mailbox can be created with 0365 GUI admin console or PowerShell command.
We will begin the shared mailbox creation with Powershell and GUI
PowerShell command syntax :
Connect to Exchange Online PowerShell with your admin credential and Enter below command:
New-Mailbox -Name “HRS” -Alias hrs –shared -PrimarySmtpAddress email@example.com.
This above command will create a Shared mailbox with HRS name and firstname.lastname@example.org email address. You need to change your email address while entering the PowerShell command
A shared mailbox creation with the GUI Admin console.
Step 1: Open 0365 Admin console: https://admin.microsoft.com/AdminPortal/Home
Step 2: Click on Shared mailboxes in the Groups Icon tab.
Step 3: Click on Add a mailbox
Step 4: Assign the name and email address and click Add.
Step 5: Shared mailbox has been created with the below message, now you can add members who can send and receive emails on this shared mailbox.
Step 6: Click on Add members and select users.
A Shared mailbox can take 60 minutes for the changes which we did while its creation.
A shared mailbox will be added in outlook with a Shared mailbox name.